Privacy Policy

Last updated: 18 September 2026

BODYBUILDING STORE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Name, phone number, and email address

• Billing and delivery address

• Order details and purchase history

• Size, measurements, design choices, and customization details

• Payment status, transaction reference, and payment method

• Messages, enquiries, complaints, and customer-support communications

• IP address, browser type, device information, and website activity

• Cookies and similar tracking information

• Any other information you voluntarily provide

Payment credentials are generally collected and processed directly by authorised payment providers. We do not intend to store your complete card, UPI PIN, or banking credentials.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver orders

• Provide customized products

• Process payments, refunds, cancellations, and exchanges

• Communicate order and delivery updates

• Respond to enquiries, complaints, or support requests

• Prevent fraud and unauthorised transactions

• Improve our products, website, and customer experience

• Send promotional messages where you have consented

• Maintain business and tax records

• Comply with legal or regulatory requirements

We will process personal information only for lawful purposes, with your consent or as otherwise permitted under applicable law.

3. Payment Processing

Payments may be processed through authorised third-party providers such as Razorpay, Shopify Payments, banks, or other payment gateways used on our website.

These providers may collect and process payment information according to their own privacy policies and security standards. We may receive transaction details such as payment status, amount, payment method, and transaction reference.

4. Sharing Your Information

We may share necessary information with trusted service providers, including:

• E-commerce and website-hosting providers

• Payment gateways and banking partners

• Courier and logistics companies

• Order-management and customer-support providers

• Analytics, advertising, and marketing providers

• Accountants, legal advisers, and government authorities where required

We share only the information reasonably necessary for these providers to perform their services. We do not sell or rent your personal information.

5. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly

• Remember your cart and preferences

• Understand website traffic and performance

• Prevent fraudulent activity

• Provide relevant advertising, where permitted

You may disable cookies through your browser settings. However, certain website features may not function properly without essential cookies.

6. Marketing Communications

With your consent, we may send promotional updates through email, SMS, WhatsApp, or other communication channels.

You may withdraw your marketing consent at any time by using an unsubscribe option or contacting us. You may still receive essential order, payment, delivery, and support messages.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer support

• Maintain transaction and tax records

• Resolve disputes and prevent fraud

• Meet contractual, legal, or regulatory obligations

When information is no longer required, we may securely delete or anonymise it, subject to applicable law.

8. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic-storage method is completely secure. Customers should protect their devices, passwords, and payment information.

9. Your Rights

Subject to applicable law, you may request to:

• Access information we hold about you

• Correct inaccurate or incomplete information

• Delete information that is no longer required

• Withdraw previously given consent

• Opt out of promotional communications

• Raise a grievance regarding how your information is handled

• Exercise any other right available under applicable law

Withdrawal of consent will not affect processing already completed lawfully. Certain information may be retained where required for tax, fraud-prevention, dispute-resolution, or other legal purposes.

To submit a request, contact us using the details below. We may need to verify your identity before completing the request.

10. Children’s Privacy

Our website is not intended for independent use by anyone who is not legally capable of entering into a contract. Customers under 18 should use the website only with the involvement and consent of a parent or legal guardian.

We do not knowingly collect children’s personal information without appropriate consent.

11. International Data Processing

Some technology or service providers may process or store information outside India. Where this occurs, we will use such providers subject to applicable laws and appropriate safeguards.

12. Third-Party Links

Our website may contain links to payment providers, social media platforms, courier websites, or other third-party services.

We are not responsible for the privacy practices or content of third-party websites. Customers should review their privacy policies before submitting personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. The revised policy will be posted on this page with an updated date.

14. Privacy and Grievance Contact

For privacy questions, consent withdrawal, data requests, or complaints, contact:

BODYBUILDING STORE
Plot No. 615, JLPL, Sector 82
Mohali, Punjab – 140306, India

Phone: +91 98770 16822
Email: bodybuildingstore0@gmail.com

Please include your name, registered contact details, order number where applicable, and a clear description of your request.