Return, Exchange, Cancellation and Refund Policy

Return, Exchange, Cancellation and Refund Policy

Last updated: 18 September 2026

At BODYBUILDING STORE, we want every customer to receive the correct product in excellent condition. Please read this policy before placing an order on bodybuildingstore.in.

1. Return Eligibility

You may request a return within 7 calendar days of receiving your order.

To qualify for a return:

  • The product must be unused, unworn and unwashed.

  • All original tags, labels and packaging must remain intact.

  • The product must be free from stains, odours, damage or signs of use.

  • A valid order number or proof of purchase is required.

  • The item must pass our quality inspection.

Returns requested after seven calendar days of delivery will normally not be accepted.

2. Exchanges

Size exchanges may be requested within 7 calendar days of delivery, subject to availability.

Only one exchange is permitted per order. For exchanges requested due to an incorrect size being selected by the customer, return-shipping and reshipping costs must be paid by the customer.

If the requested replacement is unavailable, the customer may select another product of equal value or request a refund after the returned product passes inspection.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • An unboxing video, where available

After verification, we will arrange a free replacement or issue a full refund, including applicable shipping charges.

4. Non-Returnable Products

Returns or exchanges will not be accepted for:

  • Products that have been worn, washed, altered or damaged after delivery

  • Products without their original tags or packaging

  • Custom-made, personalised or altered products

  • Clearance or final-sale products clearly marked as non-returnable

  • Gift cards

  • Bodybuilding posing trunks, classic physique trunks or other intimate garments, due to hygiene reasons

A defective, damaged or incorrect product remains eligible for resolution even if it falls under a normally non-returnable category.

5. Order Cancellation

Orders may be cancelled within 12 hours of placement or before dispatch, whichever occurs first.

Once an order has been dispatched, it cannot be cancelled. The customer may request a return after delivery, subject to the conditions stated in this policy.

BODYBUILDING STORE may cancel an order due to stock unavailability, payment issues, pricing errors, suspected fraud or an undeliverable address. In such cases, the complete amount paid will be refunded.

6. Return Process

To request a return or exchange:

  1. Contact us at [Insert customer-support email or WhatsApp number].

  2. Mention your order number and reason for the request.

  3. Attach the required photographs or supporting evidence.

  4. Wait for return authorisation and shipping instructions.

  5. Securely pack and send the product to [Insert complete return address].

Products returned without prior authorisation may not be accepted.

Customers are responsible for return-shipping costs for change-of-mind or size-related returns. BODYBUILDING STORE will cover return-shipping costs where the product supplied is damaged, defective or incorrect.

7. Inspection and Approval

Returned products will be inspected within 3 business days of being received by us.

We will notify you whether the return has been approved or rejected. If a returned product does not satisfy the eligibility conditions, it may be sent back to the customer at the customer’s expense.

8. Refund Processing

Once an eligible return is approved, the refund will be initiated within 2 business days.

Online-payment refunds will be sent to the original payment method used for the order. After initiation, normal Razorpay refunds generally take 5–7 business days to appear in the customer’s account, depending on the bank or payment provider.

Refunds for Cash on Delivery orders will be issued through bank transfer or UPI within 5–7 business days after approval. The customer must provide accurate payment details.

Once a refund has been initiated through Razorpay, it cannot be cancelled or reversed.

Original shipping charges, Cash on Delivery fees and return-shipping charges are non-refundable unless the product delivered was damaged, defective or incorrect.

9. Failed or Duplicate Payments

If money is debited but the order is not confirmed, contact us with the payment reference and transaction details.

Failed or duplicate payments will be verified with Razorpay. Any eligible reversal or refund will normally reflect within 5–7 business days, subject to the customer’s bank or payment provider.

10. Refund Delays

If an approved refund is not visible after seven business days:

  1. Check the original payment account.

  2. Contact your bank or payment provider.

  3. Contact BODYBUILDING STORE with your order number and refund reference.

Banking-network delays may occasionally occur after we have successfully initiated a refund.

11. Contact Us

For questions regarding returns, exchanges, cancellations or refunds, contact:

BODYBUILDING STORE
Website: bodybuildingstore.in
Email/WhatsApp: [Insert customer-support details]
Return Address: [Insert complete business/return address]

This policy is subject to applicable Indian laws. BODYBUILDING STORE reserves the right to update this policy, but changes will not unfairly affect orders placed before the revised policy was published.